Grievance Redressal

If you have a complaint about a listing, a user, a message, a refund, your data or anything else on autobids, tell our Grievance Officer.

Grievance Officer

• Name: [Grievance Officer's name]
• Email: [Grievance Officer's email]
• Postal address: [Grievance Officer's postal address]

How to complain

Email the Grievance Officer. Please give:

• your name and the email on your autobids account;
• what happened, with the car, listing or chat it concerns;
• what you would like us to do.

You can also use Report inside a chat or on a listing. Reports go to our team.

What happens next

• We acknowledge your complaint within 24 hours.
• We aim to resolve it within 15 days.
• We tell you what we decided and why.

[Lawyer: confirm these timelines against the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and add the next step if you are not satisfied.]

Data complaints

For questions about your personal data (to see it, correct it or delete it), see the Privacy Notice. You can delete your account yourself from your dashboard.